Terms & conditions of hire
Everything that forms part of your rental agreement with Arenda Car Rentals in Paphos, Cyprus.
These are the terms and conditions of hire for vehicles rented from M&K Cyprus Investments Ltd (Arenda Car Rentals). Please read them carefully — they form part of your rental agreement.
Last updated: 28 May 2026
General rental information
- The individual who will rent the car and the driver must hold a valid driving license.
- A valid ID card or passport must be shown at the beginning of the rental period.
Age restrictions
All drivers, main or additional, must hold a full valid driving license. The maximum driver's age for rental cars in Cyprus is 75 years, and the minimum driver's age is 18 years. Drivers aged 25 and over have no driving-experience condition; specific conditions for younger drivers are detailed below.
A) Drivers aged 21–24 with at least 3 years of driving experience must pay an extra insurance of €0 per day (Young Driver). Maximum charge 10 days.
B) Drivers aged 71–75 must pay an extra insurance of per day (Senior Driver). Maximum charge 10 days.
C) Drivers aged 18–24 with less than 3 years of driving experience can rent a car only by special request. To proceed, please contact us via email at info@arendacyprus.com or WhatsApp at +357 97 81 82 85. Note that the terms and conditions for such drivers may differ. Specifically, the excess and deposit amounts may be increased for this group of drivers.
Types of insurance
A) Third-party insurance. Third-party insurance is a type of liability coverage that protects you financially when you cause accidental damage, but it does not cover your rental vehicle.
B) C.D.W — Collision Damage Waiver (with excess). The Collision Damage Waiver (CDW) provides coverage for damages to the rental vehicle, subject to a deposit and an excess amount. The excess amount represents the maximum liability the renter is responsible for in case of damage or theft of the vehicle.
Please note — CDW does not cover: scratches on the body of the car; damage to windows, windscreen or glass; interior damage or loss of personal belongings; damage to wheels, tires, roof, undercarriage, side mirrors, or headlamps.
C) Premium Insurance (Super CDW with zero excess). For customers who want to minimize their financial liability to zero, we offer Premium Insurance. This comprehensive coverage significantly eliminates the excess amount in the event of an accident or damage to the vehicle, covering any damage caused to the body of the car, windows, wheels, the roof or undercarriage, side mirrors, and headlamps.
Conditions for Premium Insurance: driver age 25 to 70 years; minimum rental period 3 days. Drive confidently with Premium Insurance, knowing you're protected every step of the way.
Reservation and extension of rental
1. Rental cars selected. Cars for hire are booked by group and model, and are subject to availability. Our car rental company reserves the right to upgrade your hire car without prior notice if the model/group requested becomes unavailable for unforeseen circumstances. The car hire rate will remain the same as originally quoted, with no extra charge for the upgrade. However, we do consider your personal preferences and will try our very best to provide you with the rental car chosen. To ensure your personal preferences are met, early car-hire booking is recommended.
2. Confirmations of booking will normally be sent via e-mail within 24 hours of the booking request.
3. If the customer wishes to extend the rental beyond the agreed date, it is important that the M&K Cyprus Investments Ltd rental office be informed immediately so that the insurance coverage can be extended.
4. If the individual who has rented the car wishes to return it to M&K Cyprus Investments Ltd earlier than the agreed period, then M&K Cyprus Investments Ltd has the right to not make any refund for the remaining days.
Conditions of payment and cancellation
1. Methods of payment. For online payments, we accept debit cards, credit cards and electronic money (PayPal). For payments made locally, we accept cash, debit and credit cards.
2. Pre-pay terms and conditions. Customers may cancel a 100% prepaid booking and receive a full refund (except banking fees/charges) provided M&K Cyprus Investments Ltd is advised 30 days before the pick-up date. For cancellations of rentals with less than 30 days' notice, a refund of 50% of the voucher value will be made. No refunds or vouchers will be issued for cancellations made less than 7 days before the rental date.
Without payment, we can't guarantee the availability of the car and the same rate.
Rates included
- VAT is included in rates.
- Unlimited mileage for car rentals for a rental period of up to 3 days.
- In the event of a mechanical breakdown caused by unforeseeable circumstances, a replacement vehicle will be provided. If no replacement vehicle is available, M&K Cyprus Investments Ltd will refund the amount corresponding to the remaining days of the contract.
- Third-party insurance (liability coverage that protects you financially when you cause accidental damage; it does not cover your rental vehicle).
Rates excluded
1. Fuel. Same to same: the car must be returned with the same level of fuel as given. If the renter returns a vehicle with some missing fuel, the renter will be charged a fuel charge. Full to empty: you collect the car with a full tank of fuel, paying upfront for it, and must then return it with an empty tank. Upon return, you won't get a refund for returning the car with unused fuel.
- Deliveries and collections
- Early / late return
- Fines, toll fees & parking charges
- Administrative fee for fines and damages
- No show
- Key / documents loss
- Any help or a tow truck for the customer in case of an accident or vehicle issue
Delivery & pick-up charges
We deliver and collect vehicles anywhere in Paphos. Charges depend on the location and the time of day. Office hours are 09:00–18:00.
- Our office (Paphos City Center): free during office hours (09:00–18:00); €30 outside office hours.
- Paphos Airport (PFO): €10 per direction (delivery or collection) during office hours; an additional €20 per direction applies outside office hours.
- Anywhere else in the Paphos district (hotels, villas, apartments): €0.70 per km from our office.
Delivery and collection charges are not included in the rental rate and are payable at pick-up.
Cross-border rentals & territorial restrictions
1. According to Cyprus law, any cars taken to the Turkish-occupied area are not covered by any insurance.
2. In case any kind of offense or anything that may happen in the Turkish-occupied area is not covered by the insurance and all insurances lose their validity, the customer will be responsible for anything that may happen to the vehicle (damages or loss) of M&K Cyprus Investments Ltd. If a customer wishes to drive into the Turkish-occupied area of Cyprus, they must first request approval by contacting us either via email at info@arendacyprus.com or by phone at +357 97 81 82 85 (available through WhatsApp, Viber, or Telegram).
3. Off-road driving is strictly prohibited. The customer is responsible for anything that may happen.
Returning your car
1. Unless you have arranged to extend your rental period, your car should be returned to the location and at the time mentioned in the Rental Agreement. If the customer fails to comply with this term, they will be charged the fee of an extra day.
2. Smoking and eating are strictly prohibited inside the car. Failure to comply with this term imposes a fine on the customer of €.00.
Traffic fines
1. All traffic fines and any kind of fines that might occur during the rental period are the customer's responsibility.
2. If the customer wants to pay the fine to the company, then the customer has to pay the total amount of the fine as well as any administrative fees and/or expenses that the company will endure as a consequence.
Miscellaneous terms
1. The customer who rents a car from the company must perform daily checks on the car and must return it in the same excellent condition in which it was received at the commencement of the rental period.
(a) If during the relevant period the customer encounters any issues/problems with the condition of the car, they must immediately contact the car rental company to inform it of these issues.
(b) The customer will not in any way attempt to resolve or fix the issue by themselves.
(c) The company will send authorized personnel to inspect the car and resolve the problem.
(d) If the customer does not comply with term 1(b) above, any damage that occurs to the car will have to be paid by the customer.
2. The customer does not have any right to change/replace any tires in the car by themselves. If the customer causes damage to the tires, they must immediately inform the company, and the company will charge the customer the amount of the new tires that need to be replaced.
3. The company has the absolute right to charge the customer for any damages they have caused to the car when this damage becomes known to the company.
4. If the customer causes any damage to the car, the company will provide the customer with a detailed report of the total amount of damage/loss.
5. If the customer causes any accident, the company has the absolute right to terminate the rental agreement and not provide the customer with any other vehicle, as well as not refund the customer for the remaining days of the rental period.
6. The customer accepts that only the person(s) listed in the car rental agreement is permitted to drive the car. (a) If any other person (unauthorized) drives the car, they will not be covered by insurance. (b) The unauthorized driver accepts full responsibility for their actions and must cover all damages and/or losses.
7. Car rental agreement termination. Our car rental company has the right to refuse to conclude or terminate the car rental agreement and take immediate possession of the rental car:
A) If the driver/renter is acknowledged to be under the influence of alcohol, medication, or any other substances.
B) If the driver/renter drives the hire car on unpaved road/non-tarmac/trail/off-road which can be unfit for its purpose.
C) If the driver/renter disagrees with the car rental agreement terms and conditions applied to every car rental and every customer.
D) If the driver/renter is acknowledged using the rented car irresponsibly or for any illegal purpose.
E) If the driver/renter intentionally causes damage to the hire car and/or to a third party.
F) If the driver/renter is acknowledged to be unfit to drive the rental car and can pose a threat to the public or to a third party.
Car rental insurance limitations
No insurance cover is provided in the case of:
A) If the rental car is driven into the occupied Northern part of Cyprus.
B) If the rental car is driven under the influence of alcohol, medication, or any other substances.
C) If the rental car is driven on unpaved road/non-tarmac/trail/off-road that can be unfit for its purpose. Two-wheel-drive hire cars are forbidden for off-road driving.
D) If intentionally trying to damage the hire car.
E) If the driver failed to take into account traffic regulations.
F) For lost or damaged hire car keys that are chip-coded and expensive to replace. In this case, the customer will be charged for the replacement car key, which can cost from € to € plus any associated transport costs. The charges will depend on the actual car key/device.
G) For unauthorized hire car driving (drivers not stated on the rental agreement).
H) For any unreported accidents or theft to/of the rental car.
I) For damages caused to the hire car engine/gearbox/electronics/body due to customer negligence or abuse.
Drop-off — returning the car outside working hours (22:00 – 09:00)
If you wish to return the car outside our working hours (22:00 – 09:00), you will be required to leave a € security deposit with a debit or credit card. This deposit is fully refundable.
The company has the right to unilaterally, at any time, change the car rental terms and conditions, as set out in the agreement, without prior notice to the customer.