Car Rental Terms & Conditions | Arenda Cyprus Car Hire

TERMS AND CONDITIONS OF HIRE

General Rental Information:

1. The individual who will rent the car and the driver have to possess a valid driving license.

2. A valid ID card or passport must be shown at the beginning of the rental period

Age Restrictions:

All drivers, main or additional, regardless of age, must hold a full valid driving license for at least 3 years. The maximum driver’s age for rental cars in Cyprus is 75 years, and the minimum driver’s age is 18 years.

A) Drivers aged 21-24 with at least 3 years of driving experience must pay an extra insurance of €6 per day (Young Driver). Maximum charge 10 days.

B) Drivers aged 71-75 must pay an extra insurance of €6 per day (Senior Driver). Maximum charge 10 days.

C) Drivers aged 18-24 with less than 3 years of driving experience can rent a car only by special request. To proceed, please contact us via email at info@arendacyprus.com or WhatsApp at +35797818285.
Note that the terms and conditions for such drivers may differ. Specifically, the excess and deposit amounts may be increased for this group of drivers.

Types of Insurance:

A) 3rd Party Insurance (CDW) with Deposit and Excess

The Collision Damage Waiver (CDW) provides coverage for damages to the rental vehicle, subject to a deposit and an excess amount.

Excess Amount: This represents the maximum liability the renter is responsible for in case of damage or theft of the vehicle.
Deposit: A refundable deposit is required at the time of rental and will be returned after the vehicle is inspected and found in satisfactory condition.

Please note: CDW does not cover:

Scratches on the body of the car
Damage to windows, windscreen, or glass
Interior damage or loss of personal belongings
Damage to wheels, tires, roof, undercarriage, side mirrors, or headlamps

Deposit and Excess Amounts by Vehicle Model:

Nissan Note (2015):
- Deposit: €300
- Excess: €500
Nissan Note (2020), Toyota Vitz, Suzuki Swift:
- Deposit: €300
- Excess: €500
Toyota Yaris, Toyota Corolla, Mazda 2:
- Deposit: €300
- Excess: €500
Mazda CX-30, Toyota Sienta, Nissan Serena:
- Deposit: €500
- Excess: €1,200

B) Full Coverage (SCDW) with Low Deposit and Low Excess

For customers who want to minimize their financial liability, we offer Super Collision Damage Waiver (SCDW) Insurance. This premium coverage significantly reduces both the excess amount and deposit guarantee in the event of an accident or damage to the vehicle.

Benefits of SCDW:

Covers scratches to the car body.
Reduces financial liability to a minimal amount.
Provides peace of mind for your journey.

Conditions for SCDW:

Driver Age: 25 to 70 years.
Minimum Rental Period: 3 days.

Deposit and Excess Amounts by Vehicle Model:

Nissan Note (2015):
- Deposit: €100
- Excess: €100
Nissan Note (2020), Toyota Vitz, Suzuki Swift:
- Deposit: €100
- Excess: €100
Toyota Yaris, Toyota Corolla, Mazda 2:
- Deposit: €100
- Excess: €100
Mazda CX-30, Toyota Sienta, Nissan Serena:
- Deposit: €250
- Excess: €250

Drive confidently with SCDW Insurance, knowing you’re protected every step of the way!

Reservation and Extension of Rental:

1. Rental cars selected: Cars for hire are booked by group, and model, and are subject to availability. Our car rental company reserves the right to upgrade your hire car without prior notice, if the model/group requested becomes unavailable for unforeseen circumstances.

The car hire rate will remain the same as originally quoted with no extra charge for the upgrade. However, we do consider your personal preferences and we will try our very best to provide you with the rental car chosen. To ensure your personal preferences are met early car hire booking is recommended.

2. Confirmations of booking will normally be sent via e-mail within 24 hours of the booking request.

3. If the customer wishes to extend the rental beyond the agreed date, it is important that the M&K CYPRUS INVESTMENTS LTD rental office be informed immediately so that the insurance coverage to be extended.

4. If the individual who has rented the car wishes to return the car to M&K CYPRUS INVESTMENTS LTD earlier than the agreed period, then M&K CYPRUS INVESTMENTS LTD has the right to not make any refund for the remaining days.

Conditions of Payment and Cancelation:

1. Methods of payment

a) For online payments, we accept Debit, Credit cards electronic money – Paypal.

b) For payments made locally, we accept Cash, Debit and Credit cards.

2. At the time when the customer makes the booking of the relevant car in Cyprus, M&K CYPRUS INVESTMENTS LTD will make a pre-authorization (Deposit) to cover the excess amount for insurance purposes, the pre-authorization amount according to the type of the car on the Debit and/or Credit card of the customer.

*No Deposit Required for Credit Card Holders
We do not require a deposit for customers who hold a credit card. Enjoy a hassle-free experience without any upfront fees!

3. M&K CYPRUS INVESTMENTS LTD will VOID the pre-authorized amount (Deposit) to the customer when he returns the car to the same great and/or excellent condition he recognizes that he received it.

Not all card issuers allow the removal of a hold immediately. We can void pre-authorization, but the hold will remain on the cardholder’s account until the card issuer removes it (sometimes up to 30 days).

4. Pre-pay Terms and Conditions: Customers may cancel a 100% prepaid booking and receive a full refund (except banking fees/charges) provided M&K CYPRUS INVESTMENTS LTD is advised 30 days before the pick-up date.
For cancellations of rentals with less than 30 days’ notice, a refund of 50% of the voucher value will be made.
No refunds or vouchers will be issued for cancellations made less than 7 days before the rental date.

Without payment, we can’t guarantee the availability of the car and the same rate.

Rates Included:

1. VAT is included in Rates

2. Unlimited mileage for car rentals for a rental period of up to 3 days.

3. In the event of a mechanical breakdown caused by unforeseeable circumstances, a replacement vehicle will be provided. If no replacement vehicle is available, M&K Cyprus Investments Ltd will refund the amount corresponding to the remaining days of the contract.

4. Third Party Insurance – C.D.W: Collision Damage Waiver with Excess (does not cover any damage which was caused to the windows, windscreen, glass, interior, personal belongings, wheels and/or tires, the roof or undercarriage, side mirrors, and headlamps).

Rates excluded:

1. Fuel

a) Same to Same: The car must be returned with the same level of fuel as given. If the renter returns a vehicle with some missing fuel, then the renter will be charged a fuel charge.
b) Full to Empty: With Full-empty, you collect the car with a full tank of fuel, paying upfront for it, and must then return it with an empty tank. Upon return, you won’t get a refund for returning the car with unused fuel.

2. Deliveries and collections

3. Early/ Late Return

4. Fines, Toll Fees & Parking charges

5. Administrative fee for fines and damages

6. No show

7. Key/ Documents loss

8. Any help or a tow truck for the customer in case of an accident or vehicle.

9. Insurance:
If the customer wishes to have Full Coverage (SCDW) without Deposit or low excess instead of the 3rd Party Insurance (CDW) with deposit and excess, then this is possible for an additional charge (cover any damage which was caused to the body of the car, windows, tires, the roof, side mirrors, and headlamps).

Available only for customers from 25-70 years of age.

Additional insurance is issued for 3 days at least. A company representative has the right to refuse the specific service without any explanation.

Cross Border Rentals & Territorial Restrictions:

1. According to the Cyprus Law any cars taken to the Turkish Occupied Area are not covered by any Insurance.

2. In case any kind of offense or anything that may happen in the Turkish Occupied Area is not covered by the insurance and all insurances lose their validity, the customer will be responsible for anything that may happen to the vehicle (damages or loss) of M&K CYPRUS INVESTMENTS LTD.

3. Off-road driving is strictly prohibited. The customer is responsible for anything that may happen.

Returning your car:

1. Unless you have arranged to extend your rental period, your car should be returned to the location and at the time that is mentioned in the Rental Agreement. If the customer fails to comply with this term he will be charged the fee of an extra day.

2. Smoking and eating is strictly prohibited inside the car. Failure to comply with this term imposes a fine to the customer of 150.00 Euros

Traffic Fines:

1. All traffic fines and any/or any kind of fines that might occur during the rental period are the customer’s responsibility.

2. If the customer wants to pay the fine to the company, then the customer has to pay the total amount of the fine as well as any administrative fees and/or expenses that the company will endure as a consequence.

Miscellaneous Terms:

1. The customer who rents a car from the company must perform daily checks on the car and must return the car to the company in the same excellent condition that he received the car at the commencement of the rental period.

(a) If during the relevant period, the customer encounters any issues/problems with the condition of the car, he must immediately contact the car rental company to inform about these issues/problems.

(b) The customer will not in any way attempt to resolve or fix the issue/problem by himself.

(d) If the customer does not comply with term 1. (b) above, any damage that occurs to the car will have to be paid by the customer.

2. The customer does not have any right to change/replace any tires in the car by himself. If the customer causes damage to the tires of the car he must immediately inform the company and the company will charge the customer the amount of the new tires that will need to be changed/ replaced.

3. The company has the absolute right to charge the customer for any damages he has caused to the car when this damage becomes known to the company.

4. If the customer causes any damage to the car, then the company will need to provide the customer with a detailed report of the total amount of damage/loss.

5. If the customer causes any accident, then the company has the absolute right to terminate the rental agreement and not provide the customer with any other vehicle as well as not refund the customer for the remaining days of the rental period.

6. The customer accepts that only the person(s) who is listed in the car rental agreement is permitted to drive the car.

(a) If any other person(s) drives the car (unauthorized person) he/she will not be covered by insurance and (b) the unauthorized driver accepts full responsibility for his actions and must cover all the damages and/or losses.

7. Car rental agreement termination: Our car rental company has the right to refuse to conclude or terminate the car rental agreement and take immediate possession of the rental car.

A) If the driver/renter is acknowledged to be under the influence of alcohol, medication, or any other substances.

B) If the driver/renter drives the hire car on unpaved road/non-tarmac/trail/off-road which can be unfit for its purpose.

C) If the driver/renter disagrees with the car rental agreement terms and conditions applied to every car rental and every customer.

D) If the hire car driver/renter is acknowledged using the rented car irresponsibly or for any illegal purpose.

E) If the driver/renter intentionally causes damage to the hire car and/or to a third party.

F) If the driver/renter is acknowledged to be unfit to drive the rental car and can pose a threat to the public or to a third party.

8. Car rental insurance limitations: No insurance cover is provided in the case of:

A) If the rental car is driven into the occupied Northern part of Cyprus.

B) If the rental car is driven under the influence of alcohol, medication, or any other substances.

C) If the rental car is driven on unpaved road/non-tarmac/trail/off-road it can be unfit for its purpose. Two-wheel drive hire cars are forbidden for off-road driving.

D) If intentionally trying to damage the hire car.

E) If failed to take in mind traffic regulations.

F) For lost or damaged hire car keys that are chip-coded and expensive to replace. In this case, the customer will be charged for the replacement car key which can cost from €150 to €300 plus any associated transport costs. The charges will be dependent on the actual car key/device.

G) For unauthorized hire car driving (drivers not stated on the rental agreement).

H) For any unreported accidents or theft to/of the rental car.

I) For damages caused to the hire car engine/gearbox/electronics/body due to customer negligence or abuse.

The company has the right to unilaterally at any time change the car rental terms and conditions, as set out in the agreement, without prior notice to the customer.